Refund policy

Returns & Refund Policy

Custom, Bespoke & Made-to-Order Items

Most of our products are custom-made, bespoke, or produced to your chosen size and specifications. We do not hold pre-made stock; items are created specifically for you once your order is placed.

Under the Consumer Contracts Regulations 2013, custom-made or personalised items are exempt from the standard 14-day cancellation period.

For this reason, we cannot accept returns, cancellations, or refunds on any custom, bespoke, or made-to-order items once production has begun.

Please ensure all measurements and order details are accurate before purchasing, as we cannot take responsibility for incorrect measurements provided by the customer.

Faulty or Defective Items

Your statutory rights are protected under the Consumer Rights Act 2015.

If your item arrives faulty, damaged, or not as described:

  • Notify us within 30 days of receiving your order.

  • We may request photographs or additional details to assess the issue.

  • If confirmed as a manufacturing fault, we will repair, replace, or refund your item in line with UK consumer law.

Please note that faults caused by misuse, improper care, incorrect measurements supplied, or normal wear and tear are not covered.

Non-Custom Items

For items that are not custom, bespoke, or made-to-order, you may return them within 14 days of delivery as long as they are:

  • Unused

  • Unworn

  • In their original condition and packaging

Customers are responsible for return postage unless the item is faulty.

Hygiene & Intimate Items

For hygiene reasons, certain intimate items cannot be returned once opened or worn, unless they are faulty.

How to Request a Return

  1. Contact us at [insert email address] with your order number and details.

  2. Wait for return authorisation before sending anything back.

  3. Items returned without pre-approval will not be accepted.